Online Banking

Hurricane Laura Information

Branch Availability

Please check this page frequently for updates regarding drive-thru and ATM availabilities. Last updated: Monday, Sept. 21, 2020.

Southwest Louisiana

  • Carlyss (2940 Ruth St.)
    • DRIVE-THRU: Unavailable
    • LOBBY: Unavailable
    • ATM: Available
  • DeRidder (519 N. Pine St.)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 5 PM
    • LOBBY Open Mon. - Fri., 9 AM - 5 PM
    • ATM: Available
  • Main Office (1135 Lakeshore Dr.)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 6 PM
    • LOBBY: Unavailable
    • ATM: Available
  • McNeese (324 E. McNeese St.)
    • DRIVE-THRU: Unavailable
    • LOBBY:Unavailable
    • ATM: Unavailable
  • Moss Bluff (640 Sam Houston Jones Pkwy.)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 6 PM
    • LOBBY: Open Mon. - Fri., 9 AM - 5 PM
    • ATM: Available
  • Nelson (4090 Nelson Rd.)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 6 PM
    • LOBBY: Open Mon. - Fri., 9 AM - 5 PM
    • ATM: Available
  • Sulphur (2250 Maplewood Dr.)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 4 PM
    • LOBBY: Unavailable
    • ATM: Available
  • Vinton (1000 Center St.)
    • DRIVE-THRU: Open Mon. - Thurs., 8:30 AM - 5 PM; Fri., 8:30 AM - 5:30 PM
    • LOBBY: Open Mon. - Thurs., 9 AM - 5 PM; Fri. 9 AM - 5:30 PM
    • ATM: Unavailable
  • Walnut Grove (2025 W. Walnut St., Ste. 1B)
    • LOBBY: Open Mon. - Fri., 8 AM - 4:30 PM
    • ATM: Available
  • Westlake (2214 Sampson St.)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 6 PM
    • LOBBY: Open Mon. - Fri., 9 AM - 5 PM
    • ATM: Available

Central Louisiana

  • Pineville (3305 Hwy 28 E)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 5 PM
    • LOBBY: Open Mon. - Fri., 9 AM - 5 PM
    • ATM: Available
  • Oakdale (222 S. 10th St.)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 5 PM
    • LOBBY: Unavailable
    • ATM: Available

Alexandria:

  • Coliseum Blvd. (4601 Coliseum Blvd.)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 5 PM
    • LOBBY: Open Mon. - Fri., 9 AM - 5 PM
    • ATM: Available
  • Jackson St. (5615-A Jackson St.)
    • DRIVE-THRU: Open Mon. - Fri., 8 AM - 5 PM
    • LOBBY: Open Mon. - Fri., 9 AM - 5 PM
    • ATM: Available

 Natchitoches:

  • Keyser (701 Keyser Ave.)
    • DRIVE-THRU: Open Mon. -  Thurs., 8 AM - 5 PM; Fri., 8 AM - 5:30 PM
    • LOBBY: Open Mon. - Fri., 9 AM - 5 PM
    • ATM: Available
  • University (5696 Hwy. 1 Bypass, Ste. B)
    • DRIVE-THRU: Open Mon. - Thurs., 8 AM - 5 PM; Fri., 8 AM - 5:30 PM
    • LOBBY:Open Mon. - Fri., 9 AM - 5 PM
    • ATM: Available

All other First Federal Bank of LA branches are currently closed due to Hurricane Laura.  Please utilize our Mobile and Online Banking. Please check back with this page for updates.  

The Call Center is available for your questions and banking needs Monday through Friday, 8am to 5pm. You may speak with a Call Center representative at (337) 421-1200 or (800) 860-1238. Our Call Center is experiencing a higher volume of calls than normal, so wait times may be longer than usual. Please be patient with us.

Access 90 Savings Customers are allowed withdrawal of Access 90 funds without penalty through October 31, 2020. 

Certificate of Deposit (CD) Customers are allowed one penalty-free withdrawal of a CD through October 31, 2020.

First Federal Bank will refund the First Federal Bank foreign ATM fee for using ATM's other than First Federal Bank ATM's through September 30, 2020.

Stay Safe!

 

 

COVID-19 Information

Face coverings are required upon entering any First Federal Bank building.

Your Safety is Our Priority

The health and safety of our staff and customers remains our top priority. We are taking several steps to ensure that our service communities are safe while still providing the highest quality banking experience possible.

What We Are Doing:

  • We are practicing social distancing inside all branch locations, and we encourage customers to do the same.
  • All staff members are wearing masks.
  • We have added sneeze guards and hand sanitizer at our branches.
  • We are continuing to clean surfaces and items regularly used by customers and staff.

What You Can Do:

  • Continue to use drive-thrus in order to limit person-to-person contact.
  • Utilize user-friendly and secure banking technologies, such as online banking, mobile banking, and telephone banking.
  • Wash your hands frequently and carry hand sanitizer with you. Masks are required in order to enter a First Federal Bank building.
  • Stay home if you are feeling unwell.

Stay Safe From Pandemic-Related Scams:

  • Fear of Infection Scam
    • The latest Coronavirus-themed phishing attack is scammers sending emails that appear to be from a hospital and warn that you have been exposed to the virus through contact with a colleague, friend, or family member. Attached to the email is a “pre-filled” form to download and bring to the hospital. Don’t be fooled! The attachment is actually a sophisticated piece of malware.
    • Remember:
      • Think before you click. Scammers rely on impulsive clicking.
      • Never download an attachment from an email you weren’t expecting.
      • Even if the sender appears to be from a familiar organization, the email address could be spoofed.
  • Coronavirus Phishing Attacks
    • Cybercriminals are using the coronavirus as clickbait so they can spread malware and steal personal information. They’ve crafted phishing emails to look as if they’re coming from health officials such as doctors or national agencies, such as the Center for Disease Control and Prevention. Some of these emails suggest clicking a link to view information about “new coronavirus cases around our city.” Other emails suggest downloading an attached PDF file to “learn about safety measures you can take against spreading the virus.” Do not fall for this. By clicking the link, a webpage comes up that is designed to steal your personal information. By downloading the PDF file, malware will infect the computer.
  • Online Goods Scam
    • During a time like this, when shelves at stores are empty, online sellers might claim they have in-demand products, like cleaning, household, and medical supplies. You may place an order from this online seller and submit your payment, but never get your shipment because it was a scammer all along.
    • What to do: Research the seller by searching online for the person or company’s name, phone number and email address, plus words like “review,” “complaint,” or “scam.” If everything checks out, pay by credit card and keep a record of your transaction. If you’re concerned about the pricing of products in your area, contact your state consumer protection officials.
  • Fake Charities
    • When a major health event like the Coronavirus happens, you might be looking for ways to help. Scammers use these events to take advantage of your generosity. Some scammers use names that sound like the names of real charities. This is one reason it’s beneficial to do research before giving. Money lost to bogus charities means less donations to help those in need.
    • What to do: Use the organizations below to help you research charities. When you give, pay safely by credit card — never by gift card or wire transfer.
  • Stimulus Check Scam
    • Scammers are using the economic impact payments (stimulus checks) to trick people, and it’s vital that you keep ahead of the scammers who are trying to cash in on those payments. Most people who qualify for these stimulus checks will get it direct deposited into their account by the IRS, but some scammers may use official-looking checks to steal money and confuse people into giving out personal information Here are some tips:
      • The IRS will not send anyone an overpayment and make them send the money back in cash, gift cards, or through a money transfer.
      • The IRS will not call, text, or email you. Scammers are sending official-looking messages, including postcards with a password to use online to “access” or “verify” your payment or direct deposit information.

For further assistance or for any questions, call (337) 433-3611 in SWLA or (800) 860-1238 in CENLA.

 

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