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Coronavirus (COVID-19) Information

Thursday, July 9, 2020

The DeRidder Branch lobby is temporarily closed. No in-person appointments will be accepted at this time. The drive-thru is open with normal operating hours. 

Friday, June 26, 2020

Beginning Monday, June 29, all First Federal Bank lobbies will be temporarily closed. If you need branch services, you may make an appointment by calling (337) 421-1200 in SWLA or (800) 860-1238 in CENLA. All drive-thrus will remain open with normal operating hours. 

Your Safety is Our Priority

The health and safety of our staff and customers remains our top priority. We are taking several steps to ensure that our service communities are safe while still providing the highest quality banking experience possible.

What We Are Doing:

  • We are practicing social distancing inside all branch locations, and we encourage customers to do the same.
  • Our staff members who work face-to-face with customers are wearing masks to protect themselves as our customers.
  • We have added sneeze guards and hand sanitizer at our branches.
  • We are continuing to clean surfaces and items regularly used by customers and staff.

What You Can Do:

  • Continue to use drive-thrus in order to limit person-to-person contact.
  • Utilize user-friendly and secure banking technologies, such as online banking, mobile banking, and telephone banking.
  • Wash your hands frequently and carry hand sanitizer with you. Masks are welcome inside branches but we reserve the right to ask you to briefly remove your mask to verify your identity.
  • Stay home if you are feeling unwell.

Stay Safe From Pandemic-Related Scams:

  • Fear of Infection Scam
    • The latest Coronavirus-themed phishing attack is scammers sending emails that appear to be from a hospital and warn that you have been exposed to the virus through contact with a colleague, friend, or family member. Attached to the email is a “pre-filled” form to download and bring to the hospital. Don’t be fooled! The attachment is actually a sophisticated piece of malware.
    • Remember:
      • Think before you click. Scammers rely on impulsive clicking.
      • Never download an attachment from an email you weren’t expecting.
      • Even if the sender appears to be from a familiar organization, the email address could be spoofed.
  • Coronavirus Phishing Attacks
    • Cybercriminals are using the coronavirus as clickbait so they can spread malware and steal personal information. They’ve crafted phishing emails to look as if they’re coming from health officials such as doctors or national agencies, such as the Center for Disease Control and Prevention. Some of these emails suggest clicking a link to view information about “new coronavirus cases around our city.” Other emails suggest downloading an attached PDF file to “learn about safety measures you can take against spreading the virus.” Do not fall for this. By clicking the link, a webpage comes up that is designed to steal your personal information. By downloading the PDF file, malware will infect the computer.
  • Online Goods Scam
    • During a time like this, when shelves at stores are empty, online sellers might claim they have in-demand products, like cleaning, household, and medical supplies. You may place an order from this online seller and submit your payment, but never get your shipment because it was a scammer all along.
    • What to do: Research the seller by searching online for the person or company’s name, phone number and email address, plus words like “review,” “complaint,” or “scam.” If everything checks out, pay by credit card and keep a record of your transaction. If you’re concerned about the pricing of products in your area, contact your state consumer protection officials.
  • Fake Charities
    • When a major health event like the Coronavirus happens, you might be looking for ways to help. Scammers use these events to take advantage of your generosity. Some scammers use names that sound like the names of real charities. This is one reason it’s beneficial to do research before giving. Money lost to bogus charities means less donations to help those in need.
    • What to do: Use the organizations below to help you research charities. When you give, pay safely by credit card — never by gift card or wire transfer.
  • Stimulus Check Scam
    • Scammers are using the economic impact payments (stimulus checks) to trick people, and it’s vital that you keep ahead of the scammers who are trying to cash in on those payments. Most people who qualify for these stimulus checks will get it direct deposited into their account by the IRS, but some scammers may use official-looking checks to steal money and confuse people into giving out personal information Here are some tips:
      • The IRS will not send anyone an overpayment and make them send the money back in cash, gift cards, or through a money transfer.
      • The IRS will not call, text, or email you. Scammers are sending official-looking messages, including postcards with a password to use online to “access” or “verify” your payment or direct deposit information.

For further assistance or for any questions, call (337) 433-3611 in SWLA or (800) 860-1238 in CENLA.

 

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