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Coronavirus (COVID-19) Information

As we continue to monitor how COVID-19 impacts bank operations, we are committed to helping our customers and their families who have been affected. Effective Monday, April 6, 2020, we are adjusting some of our fees to give our customers some relief during these stressful times.

These changes are as follows. Effective through April 30, 2020, we will:
1. Reduce overdraft fees by 50%
2. Waive daily overdraft fees
3. Waive penalties on early certificate of deposit (CD) withdrawals (for those customers who need emergency funds)
4. Waive late fees on all loan payments for 90 days
5. Waive late fees on all credit card payments for 90 days

We are continuing to monitor how the coronavirus (COVID-19) is affecting our community. Our key concern is to keep our staff and customers healthy and safe. With that in mind, all lobbies are closed temporarily, and drive-thrus are open 9 a.m to 5 p.m. Monday through Friday.

As always, our easy and secure First Federal Mobile App and Online Banking allow you to continue a confident banking experience. With our app and Online Banking, you can:

  • Access your accounts to see transactions and balances, and transfer money between accounts
  • Deposit checks with mobile check deposit
  • Set up recurring or one-time payments with Bill Pay
  • Send and receive money with Zelle®

If you haven’t already,

Available Drive-Thrus:

  • Southwest Louisiana
    • Main Office Drive-Thru, 1135 Lakeshore Dr., Lake Charles
    • McNeese Drive-Thru, 324 E. McNeese St., Lake Charles
    • Nelson Drive-Thru, 4090 Nelson Rd., Lake Charles
    • Walnut Grove, Lake Charles, CLOSED TEMPORARILY
    • Sulphur Drive-Thru, 2250 Maplewood Dr., Sulphur
    • Carlyss Drive-Thru, 2940 Ruth St., Carlyss
    • Vinton Drive-Thru, 1000 Center St., Vinton
    • Westlake Drive-Thru, 2214 Sampson St., Westlake
    • Moss Bluff Drive-Thru, 640 Sam Houston Jones Pkwy., Moss Bluff
    • DeRidder Drive-Thru, 519 N. Pine St., DeRidder
  • Central Louisiana
    • Coliseum Blvd., 4601 Coliseum Blvd., Alexandria, 
    • Jackson St. Drive-Thru, 5615-A Jackson St., Alexandria
    • Pineville Drive-Thru, 3305 Hwy 28 E, Pineville
    • Keyser Drive-Thru, 701 Keyser Ave., Natchitoches
    • University Drive-Thru, 5696 Hwy 1 Bypass, Ste. B, Natchitoches
    • Oakdale Drive-Thru, 222 10th St., Oakdale

Updates on how COVID-19 will impact our business in the coming days and weeks will be communicated via branch signage, social media, and on this page. We will continue to follow guidance from health agencies and government officials to maintain a safe and engaging banking experience for everyone.

We’re here for you!

  • Our customer areas are disinfected daily.
  • If we contact you, we won’t ask for confidential information such as any passwords or PIN numbers.

For more information or assistance, call us toll-free at (800) 860-1238. Customer service is available 8 a.m. to 5 p.m. Monday through Friday.

For the latest information regarding COVID-19, visit the CDC’s Resource Center at www.cdc.gov.

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