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Contact Us

If you have any questions, feel free to contact us at (337) 421-1200 or by email at, Monday – Friday, during the hours of 8:00 am to 5:00 pm (CST). You may also contact one of our Lenders or Universal Bankers at a location nearest you. Click on a location below to view contact details.



Main Branch

Carlyss Branch

Vinton Branch

Coliseum Boulevard Branch

McNeese Branch

Moss Bluff Branch

DeRidder Branch

Pineville Branch

Nelson Branch

Walnut Grove Branch

Oakdale Branch

Keyser Branch

Sulphur Branch

Westlake Branch

Jackson Street Branch

University Branch

If you decide to contact us via email at, please do not send any personal account or sensitive information in any email correspondence. Email is not a secure means to send personal information.

Information Requests on Residential, Consumer and Commercial Loan Servicing

If you feel First Federal Bank has made an error in the servicing of your loan or you need additional information, please contact us using one of the following methods:

By Mail:

First Federal Bank of Louisiana
ATTN: Loan Servicing Department
PO Box 1667
Lake Charles, LA 70602

By Phone:

You may contact the Loan Servicing Department at (337) 433-3611, Monday – Friday, during the hours of 8:00 am to 5:00 pm (CST).

Please include the following information:

  • Full Name
  • Contact Phone Number
  • Loan Account Number
  • Explanation of Complaint or Question
  • Any names of First Federal Bank Representatives you may have already spoken with

24 Hour Account Information: (337) 421-1234
Outside local area: (800) 860-1238

Report Lost or Stolen Card

To report your First Federal Bank Visa Debit Card or First Federal Bank Credit Card lost or stolen, please call (337) 421-1200, or outside of local area, call (800) 860-1238, during business hours, Monday – Friday, 8:00 am to 5:00 pm (CST).

To report your card lost or stolen after business hours, please call the number listed below for the appropriate card:

  • Debit Card – (800) 472-3272
  • Credit Card – (866) 604-0381

As an additional precaution, please call your First Federal Bank account representative as soon as possible to report your card lost or stolen. Please have your account information available at the time of the call.

Regulation E Disclosure 


Education Center

Reorder Debit Card

Reorder Checks

Report Lost or Stolen Card

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