First Federal Bank of LA’s Digital Banking Account Deletion Policy
Below you’ll find detailed steps on how to proceed with any requests to delete your account and information on the data removed and retained during this process.
Steps to Request Account Deletion
Contact us to request that you would like to delete your digital banking account by any of the methods listed below:
- Email us at firstfederal@ffbla.bank
- Call us at (337) 421-1200
- Mail us at P.O. Drawer 1667, Lake Charles, LA 70602
Data Deletion from the App
When you request the deletion of your account, the following data will be deleted:
- Personal Information: All personally identifiable information such as your name, email address, and phone number.
- Transaction History: All records of your financial transactions within the app.
- App Usage Data: Any data related to your interactions and usage of the FFB Mobi Banking App.